Warranty Extended!!

So, Finally it feels as if I've won a case in the court or something...
The Dell Issue finally got resolved!

Received a mail from an executive of theirs confirming that my lappy's warranty had been extended, however they could not do anything about the other freebies that my salesperson had promised me, namely the optical mouse and the accessory kit. Initially i was skeptic about the warranty, had speculated that the Dell folks would crib about the warranty but would easily give away the mouse and kit.. it turned out to be the other way around though, and no one's complaining![:D]



This is what i received from the Dell executive... a screenshot of what the dell database might look like... It contains everything, right from my name, to my address, to my order date to the date the lappy was delivered!! :)

Email to Mr. Michael Dell

From: Ankur Gupta
Sent: Saturday, August 16, 2008 5:24 AM
To: Dell, Michael; michael.dell@dell.com; michaeldell@dell.com;
micheal@dell.com; dell@dell.com; Dell, Michael; Michael;
micdell@dell.com; mikedell@dell.com; mike@dell.com

Subject: is this the "Award Winning" customer support?

Mr Dell,
I don't know your email address, its just my wild guess that it might be
one of those that am sending on the list.

I ordered an XPS notebook on 7th july, which was delivered to me on the
14th of july (in INDIA). The salesperson had promised me of a
complimentary optical mouse, an accessory kit of some sort and an
upgradation on insurance of which i don't know the details. However, he
was clever enough to not add these in the quotation and had me convinced
verbally. I feel cheated by Dell as the freebies did influence my
decision ultimately in going against a Sony VAIO notebook. I reported
the matter to the Wrong,missing and damaged department but they said i
should contact the salesperson who took my order, to whom I've been
sending emails constantly, without any replies. Finally, my complaint
was recorded(Care Case No:1136570) and an enquiry was done, but the
enquiry solely depended on the sales person's word..to which he bluntly
refused, does the customer's word count for nothing???!!
Surely I'll be thinking more than twice if i were ever to recommend or
order anything from dell again. I did not expect this from an "award
winning" customer support as u say!!

i do not now expect any reply, or help or guidance of any sort! just
wanted my grievance to be heard by someone, and surely I'll be copying
and pasting all the above in as many forums as i possibly can!

Regards,
Ankur Gupta

that's what i had written, completely irritated with the dell guys... check out the send to list.. i made up all possible combinations that Michael Dell could have as his email id, and it clicked! Here's the reply i got.. i think the people at dell's office diverted the mail to their India office..because i got the reply from an Indian executive.

Dear Mr. Gupta,
Thank you for writing to Dell.

At the outset we at Customer Care would like to thank you for your
patience, and extremely apologetic for the inconvenience caused.

This is with reference to your below mail regarding the insurance and
accessory kit. I would like to confirm that the one year complete cover
(accidental damages) insurance is already included in the quote and the
accessories kit includes the ear buds, remote control and built-in
webcam.

Please feel free to contact me for any clarifications.

Thanks & Regards,
Maria Deepa
Manager
Customer Care
Dell India Pvt Ltd

this really pisses me off and I'm gonna write another mail back!! am not letting them go!!! even if i have to send a 100 emails!!!!! Mr. Michael Dell, beware of an email bomb!

P.S. just for the record, i have absolutely no qualms about my lappy!! totally and completely satisfied with it!! and also with the customer support for the product! just beware of being taken for a ride with the freebies they mention, and have them put whatever they mention in writing!